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Terms and Conditions

Last updated: 02-23-26

Welcome to Pandora Flowers. By accessing our website, placing an order, or using our services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General Terms

Pandora Flowers (“we,” “us,” or “our”) reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any updates.

Our services are intended for individuals who can form legally binding contracts under applicable law.

2. Products & Services

All floral arrangements and products are handcrafted using fresh, seasonal flowers. As a result:

  • Colors, flower types, and designs may vary slightly from photos shown on the website

  • Substitutions of equal or greater value may be made when necessary due to availability

Product images are for reference only and may not represent the exact final arrangement.

3. Orders & Payments

  • All prices are listed in U.S. dollars

  • Full payment is required at the time of purchase

  • Orders are not confirmed until payment is successfully processed

  • We reserve the right to refuse or cancel any order at our discretion

Pandora Flowers does not store full payment card information. All transactions are processed through secure third-party payment providers.

4. Delivery & Pickup

Local Delivery

  • We offer local delivery within designated areas

  • Delivery fees and availability are displayed at checkout

  • Customers are responsible for providing accurate delivery information

Pandora Flowers is not responsible for failed deliveries due to:

  • Incorrect or incomplete addresses

  • Recipient unavailability

  • Gated communities or restricted access without proper instructions

  • Delays caused by weather, traffic, or unforeseen circumstances

Store Pickup

  • Pickup orders are available at the location specified at checkout

  • Customers must wait for a pickup notification before arriving

  • Order confirmation and a valid ID may be required for pickup

5. Delivery Dates & Timing

Delivery dates and times are not guaranteed, especially during peak seasons or holidays. Same-day or scheduled delivery requests are subject to availability and operational conditions.

6. Returns, Refunds & Replacements

Due to the perishable nature of floral products, all sales are final.

If there is an issue with your order, you must contact us within 24 hours of delivery and provide a photo of the arrangement. At our discretion, we may offer a replacement or store credit.

Refunds or replacements are not issued for:

  • Incorrect addresses provided by the customer

  • Failed delivery attempts due to recipient unavailability

  • Delivery delays beyond our control

  • Natural variations in flowers or arrangements

For full details, please refer to our Return & Refund Policy.

7. Cancellations & Changes

Orders may be changed or canceled only if the request is received before the order enters preparation. Once preparation has begun, cancellations or changes cannot be guaranteed.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Pandora Flowers and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

Pandora Flowers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

Our total liability shall not exceed the amount paid for the order in question.

10. Privacy & Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect and use personal information.

11. Governing Law

These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

12. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Pandora Flowers
📍 9600 Sunset Dr, Miami, FL 33173
📧 sales@pandoraflowershop.com
📞 (305) 849-6894

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